Hi there, thank you all for your help. Parental controls block websites and applications that you think are unsuitable for your child. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. We hope that helps. Doing so could mean that a hacker with access to one account could have access to them all. 4. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I will be able to assist and get this changed for you. Changing DNS on your device is the best option VM have other DNS 194. Once logged in you will see 2 filters; Virus Safe and Child Safe. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. Regards, Daniel Virgin Media Internet Security automatically detects and removes viruses, malware, ransomware and spyware that can delete your files, photos and steal your money. Stay safe. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Virgin Mobile Account Sign in My Virgin Media Expanding our network Help Visit our business site Broadband Deals Broadband Deals. Information on how to use Web Safe can be found here. Changing Virgin Media Web Safe Settings on Desktop/Laptop VirginMedia. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. If you need more licenses for your F‑Secure subscription you can follow these guidelines: Log in to My F‑Secure with your account username and password. Please enter your email. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. Recycle or return your kit. Discover the web for yourself. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Select Settings. When it comes to network security, one of the biggest challenges organisations face is the potential cost and complexity of managing everything in-house. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 123 and 194. All devices would need to be re-connected to the WiFi. I'm sorry to hear there are some problems with your My Virgin Media and the disabling of Web Safe on your service. Vonage 2nd line. on 18-10-2022 19:33. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. ( My Virgin Media | Virgin Media) but when I click on the link for Virgin Mail (@ntlworld. Sorry to hear you're having issues accessing and managing your websafe settings. icon on the upper-left edge of your screen. Go to Account settings, then Account details b. We offer a thrilling range of over 900 online slots and classic casino games, as well as exciting live casino and online poker games. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. Other browsers operate normally. Reply. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. Stay safe online. Available with M50 broadband or faster. Mark as New; Bookmark this. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 9. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. 220. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 0. How to Switch Off Virgin Media’s Web Safe and make IPVanish accessible via the ISP. Expand the Email option. Virgin Media. How to register to use the TV Go app or website. There are two. Mark as New; Bookmark this message;. ; Under Review your. See what superfast Virgin Broadband can do, get tips to keep your broadband speedy and reliable, and see your devices come to life. A warm welcome and thanks for posting on our community forums. 4. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Any website unsuitable for children is blocked by default. 222. You’ll be able to block groups of sites by category, configure blocking for specific websites and set a timer for the filter. Select Settings. Try computers with Cisco’s OpenDNS using 208. Sorry that your web safe is not working on a particular site. This is different from your WiFi password. Top offers; Discover Virgin Media; Broadband deals;. Losing access to a game or account is bad enough, but it’s even worse if it includes skins, downloadable content (DLC) and other valuable purchases. Information on how to use Web Safe can be found here. 2. Virgin Phone Switchover. Pay online. Tried to change my password but it won't accept my email. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Changing network settings to use any Public DNS should re-gain full access for the device. . Log in to your Virgin Media account using your email address and password. Do I need Internet Security and Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Login to the Virgin Media online account in a web browser. ©2022 Virgin Media. ” This is generally a useful feature; however, it can sometimes deem VPNs as unsafe and will block them. Any help would be much appreciated . This is the same message that I get from numerous sites. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Once logged in you will see 2 filters; Virus Safe and Child Safe. No bank or credit card details are required for the trial. My Virgin Media makes managing your account easier with all your information in one place. Feel all the excitement of the Las Vegas strip at your fingertips with Virgin Games. 9. Look out your virgins media virus safe settings have blocked this site. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Further exclusions & legal stuff apply. 67. on 05-01-2023 17:27. 5. 4. Up to 3 WiFi Pods if needed. GWa. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Black Friday deal: Save £522. Web safe provides ultimate protection when using the internet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 403 Forbidden (virginmedia. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Usually, malware is installed accidentally. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Learn more. co. Virgin Mobile. Welcome to the community and thanks for taking the time to post your issue on the forums. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. ago • Edited 5 yr. Also check the dns settings of your vpn while you're there. 1. After that, it’s just £3 per month (or £30 a year). Enter 192. Browse the web from multiple devices with increased security protocols. So glad that we got your account logging in issue sorted so quickly. 9. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google One Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. £8p/m extra or included with Gig1 or Volt. Keyloggers: These spyware tools steal your login credentials for online games and accounts. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksOptions. • Go to Advanced Settings > Wireless > Security • Under Wireless Frequency 2. Marketing preferences . They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. I've changed my password a number of times but still can't login. Choose customer typeHi Trying to change my password on My Media account and anything i put in - it says that it doesn't meet the criteria as it includes my - 5319741. • Login with the default login info (on base of Hub) unless you've already updated it. 67. 3. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. 1 REPLY Reece_MH Forum Team Options on 26-11-2022 11:12 Hi @Lauris123, Thanks for your post, and a warm welcome to our Community Forums. 1. com. 15 chubbysumo • 5 yr. Chatter and natter. curl -IL mail. Mark as New;. Any website unsuitable for children is blocked by default. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Plus, you can roam in 75 destinations worldwide at no. 159. Click on My Apps then Web Safe. If, however, you're still experiencing the problem, please pop back to us. My Virgin Media, making managing your account easier with all your information in one place. The Gamer Lounge. Hi @Brianlfc0210,. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Service status isn’t just a. Tech Chatter. Virgin Media. Manage your account with My Virgin Media My Virgin Media Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. Sign in to My Virgin Media; Click Virgin Media Internet Security from the My apps section; Click Get Virgin Media Internet Security; Click Register for Virgin Media Internet. The Gamer Lounge. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. If you want to know more, the updated sections are 6. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. I am sorry but I do not currently have a non Apple device. Click on the Manage Web Safe button. Parental Controls and select the setting to “off” to disable parental controls. virginmedia. Web Safe: Web Safe will not automatically be set to on. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app;. Tech Chatter. 168. Every attempt bounces me back to the 'My Account' page. For fraudulent e-mails, forward to phishing@virginmedia. Unfortunately VM are not very good at doing this and so the address can persist for much longer before eventually being culled. . Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. If you’d like to change the. After that, it’s just £3 per month (or £30 a year). Pick a category to get started. WiFi Max. Access your bills, diagnose faults and manage your package. 2 out of 10 can access the website without any problem. 100. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. Any attempt bounces me back to my account page. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. At least 30Mbps download speeds in every room or £100 one-off credit. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Malware can also record or steal information like bank details or account logins. Welcome to the community and thanks for taking the time to post your issue on the forums. The Web Safe function was working properly for the full year that I was. 18-04-2022 18:13 - edited 18-04-2022 18:14. Security matters. Switched On Families. If your site is blocked by a majority of ISPs, it may be that there is a. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media takes online safety seriously. Mark as New;Not able to access websafe_setting page (able to go to update_profile page). Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. Hey @DavidCalla,. 8. Account - Cable. select Apply changes. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉. Switched On Families. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Settings. Virgin Media Mail. Browse Virgin Media Virgin Media Community. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Security matters. A new secure password will be generated for you. Account - Mobile. Additionally, I've read others have been stuck trying to access the WebSafe settings and just being looped back to the toolkit. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. Malware can also record or steal information like bank details or account logins. Options. So when it comes to fraud, we want to keep you up to date with what to look out for and ways to keep your account. Mobile customers can also use the app to keep on. Thanks for coming back to us Suexx123, I have looked into this on our system and can see that the listing has been deleted from your web safe account on 02/01/23. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. 1. No bank or credit card details are required for the trial. Your account. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. However I renewed my account (a new contract and - 5419828. This link will direct the victim to a fake website replicating the legitimate delivery company’s site. It keeps jumping back to the main page asking for £3 per month for extra security. com. Virgin Media help and support. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. Virgin Media and O2 ;. 67. 6 - 6. nslookup protonvpn. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. Access your bills, diagnose faults and manage your package. Check your balance, change your details, upgrade your tariff and more. 220. Account - Cable. Virgin Media Staff Options. Select SPAM Settings. The VM website is constantly being tweaked. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Fibre Areas only. I've tried clearing cookies and Cache etc, but nothing works. com. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. Change or cancel your package. Joining in. Click: Web Safe. Keep your family safe onlineVirgin Media Internet Security automatically detects and removes viruses, malware, ransomware and spyware that can delete your files, photos and steal your money. Apps and extras. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. I have now re-added this to your web safe settings. Excludes broadband faults and broadband network outages. Make a one-off payment. Here are our top tips to help you on your way. We created Web Safe for our customers to make browsing safety a no-brainer. Unless virgin is specifically blocking the IPs of your. If you’re asked for this information out of the blue, don’t give any. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. on 29-01-2023 15:37. Register . 4. What’s more, it’s compatible with all. Disconnect all ethernet cables from the Hub. Register . com emails but I can't login to the console. Good morning . Virgin Media. When I click "Sign In", and fill in my details it simply hangs on the "Logging in" screen. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. At least 30Mbps download speeds in every room or £100 one-off credit. Select Parental Controls in Virgin Media Web Safe. Virgin Media offers an excellent package of online security, including parental controls and filtering services to keep you and your household safe both at home and when you’re out. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. Safer shopping sprees. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. If it's your Virgin Media Web Safe, you can do this directly in your My Virgin Media Account, in My Apps and then Web Safe. Switch on Child Safe. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. 140Here are our top tips to help you on your way. The computers and devices you wish to authorise are set up so that. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. The website will not allow access to the ‘manage settings’ page and you just go round in a circular loop to the paid security service option. Welcome to the community and thanks for taking the time to post your issue on the forums. My host said that they already requested a delisting and also requested for whitelisting. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. 159. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. It’ll automatically detect and remove viruses, malware, ransomware and spyware. But if I could create a guest network, then make my kids' devices connect to that, and enable Web Safe, they would be "protected". Sign in to My Virgin Media a. My Virgin Media makes managing your account easier with all your information in one place. Virgin Media and O2 ;. 🙂 I'm sorry to hear that you're still experiencing this issue. Go to My Apps. Access your bills, diagnose faults and manage your package. com email address. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. £8p/m extra or included with Gig1 or Volt. Plus all the blocked websites reset to nothing when I log in again. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsI’m losing the will to live. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. To get around this, you need to turn Web Safe off. Need to contact Virgin Media Customer Services?. Safer shopping sprees. Can I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. Switch on Child Safe. I tested the website to some of my friends VM. TV. 168. 9. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. Could I request for some intervention from any of the admin to. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. 9. Account - Cable. M350 Fibre Broadband and our higher M500 Fibre Broadband and Gig1 speeds are great for gaming and busy, gadget-filled homes. Community Natter. Thank you for the help. I'll send you a Private Message now so we can get this process started! Thanks, Megan_Lon 03-10-2022 23:28. Change or cancel your package. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Site was glitchy earlier this afternoon but now seems to be work. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. 9. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Cheers, Reece - Forum Team. If you have a Virgin Media account, but have not registered with My Virgin Media, then you will not be able to use this flow. We'll go over how to set up the filter, what. Then click on Manage services. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free.